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Striky_ t1_jdqajsv wrote

Reply to comment by BrightNooblar in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Well than please don't have people sitting there twirling their thumbs as an upgrade agent all day in case someone wants to upgrade. It is somewhere between outrages and illegal to make ppl wait 2h+ to cancel their contract, while other team members are obviously available.

Sorry but this entire business sector is beyond shady at best

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trainsaw t1_jdqfxok wrote

I don’t think you understand how that type of job works

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