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era721 t1_jdq9com wrote

Reply to comment by 4rp4n3t in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

They're actually more likely to be pissed at you. Most companies have metrics in each department that result in bonuses based on certain scores. One score is conversion or sale %. So if you connect with them and have no intention to upgrade service, you'll just bring their metrics down.

If anything, you should say " cancel service". It will transfer you ro retention. And if you tell them you're not looking to cancel, the rep will be happy to help you because as long as you're not canceling it reflects positively on them. They might even give you additional discounts and promotions.

Or just say " representative" and you usually get customer service

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chaot1c-n3utral t1_jdqtzf1 wrote

Not only that I don't give a shit if I'll bring their metrics down, but now that I know of it, I'll be looking forward to do it even more! I fuckin hate sales and marketing.

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Yeas76 t1_jdsqezk wrote

You're calling them, at an inbound call center. You may not like them but you'd be legitimately causing grief to them without any provocation on their part.

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ginkner t1_jdsseg8 wrote

Their companies policies regarding the customer service they're selling is the provocation.

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Yeas76 t1_jdssmuh wrote

These are front line workers you're harassing with misplaced justice. They have no control over anything you're associating to them.

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ginkner t1_jdstgfl wrote

Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.

If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.

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era721 t1_jdtizfy wrote

Do you also give a crappy tip to your server when the food didn't taste good? Do you yell at the cleaning crew in a hotel because the hotel didn't let you do a late check out? Do you give a customer service rep who assisted you and answered all your questions a bad score because a sales rep gave you inaccurate information? Don't ruin another person's day just because you're having a bad day. People are just trying to do their job so they can pay their bills. If you are really not happy with the company just leave the company and take your negativity elsewhere. Or better yet, just save everyone the headache and don't purchase service with any company. Since you hate sales and marketing so much, that will show them!

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Insydedan t1_jduhe7h wrote

You may be right, but I don't give a crap. Make it easier to get a human then.

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