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KoalaGrunt0311 t1_jdpu1yk wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

But they need to leave and arrive at the office at some point. Accordingly, you just need to find out from security when that is and intercept them between their vehicle and getting in the building.

At least it worked in Chicago Fire.

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