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Wishihadcable t1_jdpowev wrote

This is dumb. This will just get you transferred to the wrong department.

27

BigSpoonFullOfSnark OP t1_jdr80n8 wrote

The tip is to talk to a human when you're being kept out by an automated menu.

First you'll be transferred to a human in the wrong department. If you are polite and ask them simply to transfer you to a human that can process your request, they will.

−10

lock_ed t1_jdrfut1 wrote

I’ve worked in quite a few call centres and this isn’t true in my experience. You’ll get a human from sales that can’t help who will just transfer you to the queue for the correct department (retention, cancellations, or whatever they call it). Unless there’s literally zero wait time for the cancellation department they’ll just cold transfer you to the queue for it and you’ll be back waiting.

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BigSpoonFullOfSnark OP t1_jdrklk6 wrote

The trick is not to talk to the lowest ranking person in the call center. They don't have the authority to help you, so they waste your time and try to send you back to the queue.

If you know how to get past them and through to their boss, they'll get it done in 2 minutes. I've gotten refunds, discounted monthly rate, reversals of charges, etc from banks cell phone companies, gyms by just knowing how to get someone on the phone who has the authority to process such a request.

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UmbraNight t1_jdrn8ca wrote

ah do you use your force call powers to get to the mananger every time icic

8

BigSpoonFullOfSnark OP t1_jdrp568 wrote

Talking to the right person for 2 minutes will usually get you what you need if you have good people skills on the phone.

−6