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BigSpoonFullOfSnark OP t1_jdp5cv3 wrote

Reply to comment by brokefixfux in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

CEO's don't even talk to happy customers, much less unhappy ones.

CEO's don't even talk to their own employees.

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KoalaGrunt0311 t1_jdpu1yk wrote

But they need to leave and arrive at the office at some point. Accordingly, you just need to find out from security when that is and intercept them between their vehicle and getting in the building.

At least it worked in Chicago Fire.

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xCeeTeeRdt t1_jdq5x4k wrote

The CEO of my company visits us at least once a year (alongside the other 3k stores we have) and frequently engages in town hall style meetings with staff.

He's still shit at what he does but he absolutely does speak to everybody.

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mediumokra t1_jdqpiug wrote

I have worked at 3 different call centers in my life and not once did I ever even SEE the CEO, much less talk to whoever it was.

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Someone called me once knowing the CEO's name and asked for him by name. I thought it was another call center rep she spoke to, but then she told me it's the CEO of the company. I told her I don't have his extension, nor do I even know who that is. YOU are the one that told me the CEO's name so how am I going to know how to transfer you to him?

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