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BigSpoonFullOfSnark OP t1_jdp5av9 wrote on March 26, 2023 at 2:13 AM

Reply to comment by sonicduckman in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I have found this is not the case. Customers who are angry and yelling random swears are more likely to get what they want from customer service.

The automated menus are designed to make sure unsatisfied customers never reach another human being in the organization.