Is this mostly for one type of request, like IT requests, or is it more general?

Any type: could be a bug report, budget approval, or others. It's like Calendly but for receiving structured and context-rich requests. Pretty useful to avoid interruptions while working

I truly detest all these companies trying to make yet another fucking thing that I have to look at... Email, slack, phone... Seriously, there is nothing wrong with email, it's not broken.

Well, that's the point of the tool, not to have to look at all those

I am already capable of not looking at those.

You could duplicate this functionality with an email filter. If someone doesn't know enough to trigger your filter, they probably weren't informed enough to know to use this instead of just emailing you anyway.

That's the point of every one of these damn tools... Never works. Always just an extra thing to keep up with.

Again, that’s not the point. Can you just read the homepage?

That's the point you advertised in the title.

I had looked at it. I scrolled further this time. So...it's a ticket tracking system similar to any number of already existing ones? What makes it different? Ours has everything I see here with integrated emailing.

Could I use this to get feedback from my team as to what they'd like to see implemented?

Yes, absolutely, here is a link to my Isla as an example of what I'm using it for: https://getisla.com/u/romeo