catherder9000 t1_j2wm6rj wrote on January 4, 2023 at 1:35 PM

Do you ever tell your customers/clients that spending the money on the NXi upgrade is a 50-50 bullshit proposition because nobody, anywhere, ever, can reliably use the utterly broken and poorly engineered steps to use wi-fi for Garmin updates and 99.99% of every user will revert back to using the reliable stick method? I am still amazed that there hasn't been a class action suit by all the aircraft owners who have been hoodwinked by Garmin over this garbage.

Mikeyme1998 OP t1_j2wnvdw wrote on January 4, 2023 at 1:49 PM

To be frank, this is the first time I'm hearing of both Garmin's advertising of the updates over wifi, and issues with the technology. I'm quite low level, so the package and purchase decisions are typically made above my head prior to my involvement. I'll say that I've always done my software loading of any sort over usb and SD card (for no political reason besides that's just how I know to do it) and the odd time when a customer has asked for guidance with the process I've always instructed doing so via hardware storage device.

That being said, if it's a lapse in our marketing I'll perform my due diligence and bring it up to my PRM and DOM when I'm in today that this technology is potentially flawed. Thank you for the insight!

catherder9000 t1_j2wy8lo wrote on January 4, 2023 at 3:07 PM

I've had the unfortunate four-year-plus experience with two different jet owners going through the expensive upgrade to NXi on their G1000 to then be mad at me (I'm an IT dude, not an aviation tech, who deals with a couple rich bosses) for the advertised-as "easiest way to update your charts etc." from Garmin to never work for them. I'd then whip out to the hangar, throw in the latest update on an SD and it would be done in 5 minutes and off they'd go with their latest cycle. Rinse repeat each monthly update cycle with the owner-pilots bitching at me for their broken-assed Garmin NXi failing to complete updates and me driving out to the airport to manually update the plane(s). I'd like to poke a couple Garmin engineers in the eye with a frozen fish over the emotional trauma. lol

The G1000 NXi system is pretty good (as far as feature upgrades goes), but their cycle update method is beyond frustrating if you don't just do it the old working SD way.