Putting in the work to get a CNA certification makes a huge difference too. It takes years of work experience to get to the same level as someone who took 2 weeks of classes, I highly suggest it to anybody who can afford it or can get it through their workplace. There are definitely some crappy aides, but that’ll happen with every workplace. The ones who really care and form good relationships with the residents are the best, and their job becomes a lot easier after putting in the work. Once you form a relationship with a resident, they are more likely to listen and cooperate with you instead of putting up a fight, some of which get physical especially in dementia care. Overall, I love my job and my residents. Even though management sucks sometimes, I couldn’t ask for a better job at the moment <3