Ye, sometimes these platitudes and slogans are used in ways or situations the person saying it hasn't thought about cus they ain't going through the same thing, or just didn't think it was THAT serious

Some people try to be motivating for the sake of being motivating, feel good about themselves and/or REALLY do try to help out and be supportive etc. which is great, it just sucks for everyone when it doesn't hit home which can happen sometimes =/ (This is also where I think "it's the thought that counts" fits well and make a ton of difference, a friend of mine may not know how to help/talk well but goddamnit if he hasn't taken me to McDonald's and said "Idk how I can better help you but here's a burger" and that made me tear up more than any shrink has been able to make me do tbh)