The following submission statement was provided by /u/Gari_305:

From the Article

>Similar to human coworkers, robots can make mistakes that violate a human’s trust in them. When mistakes happen, humans often see robots as less trustworthy, which ultimately decreases their trust in them.
>
>The study examines four strategies that might repair and mitigate the negative impacts of these trust violations. These trust strategies are: apologies, denials, explanations, and promises of trustworthiness.

Please reply to OP's comment here: https://old.reddit.com/r/Futurology/comments/10yta0f/humans_are_struggling_to_trust_robots_and_forgive/j7zdrb6/