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danellender t1_iyzivay wrote

Reply to comment by Not_Legal_Advice_Pod in Google says they have made a significant advance in allowing humans to communicate with robots using natural language, and claim an "order of magnitude" increase in capabilities over previous approaches. by lughnasadh

Good observation. I would say that the multiple choice pick a number type of technical support is almost over and it will be a relief when it's gone forever.

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DungeonsAndDradis t1_iyzv5rs wrote

I got caught in a loop for over 90 minutes being bounced between human and automated phone systems.

Call main number. Get a human. Tell them need to schedule lab test. They direct me to another line. This one automated. There's no choice for lab tests. I choose nothing. Routes me to main number again. Repeat, this time choose appointments response from automated teller. Routes me to main number again. Repeat, choose "talk to staff" this time. Routes me to main number. Hang up. Email doctor's office directly. Tells me to call main number.

Forget about the lab test and hope I don't die.

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Yvaelle t1_iz0y50r wrote

The thing i hate most about this is it would take like 30 minutes to setup a webform that would send emails to their clerk with all the requested information, and a callback number if a callback is needed.

It could be made to show up in their email with an approve/deny button, and now your clerk isn't sitting on phone lines all day, potentially gaining your company a couple FTE's.

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