Yum_Kaax t1_j8x9iow wrote on February 17, 2023 at 4:38 PM

Starlink would be way slower and more expensive. Optimum should be fine for working from home. Maybe you need to troubleshoot with them or get faster optimum service?

desdif OP t1_j8xcn12 wrote on February 17, 2023 at 4:58 PM

I have the fastest service and a mesh network… service just completely cuts off at random points throughout the day. I just need consistency and enough bandwidth to do a video call

Yum_Kaax t1_j8xd9hm wrote on February 17, 2023 at 5:02 PM

I've been having the same issue (with optimum) with the random disconnects. I should be getting 200mbps but wasn't night. I had to reboot my cable modem. My point is that you can run a speed test and if you're not getting the bandwidth you're paying for, call optimum for tech support.

Optimum and Frontier (fiber only) are the the two best services in our area. I'm switching to Frontier next week.

BooBooBubbles t1_j8zh739 wrote on February 18, 2023 at 1:45 AM

Call Optimum and say you want to cancel because of the disconnects- I had the same problem and couldn’t get anywhere with tech support. They’d just have me reboot the router and suggest upgrading to more expensive service.

Once I switched companies and called to cancel, they were falling all over themselves to send out a technician to fix the issue 🙄

Yum_Kaax t1_j8zhebb wrote on February 18, 2023 at 1:47 AM

I'm already switching because Frontier can offer me faster service for cheaper.

BooBooBubbles t1_j8zi36k wrote on February 18, 2023 at 1:52 AM

Exactly what we did. It’s been a week and it’s been perfect so far! Canceling with Optimum was the hardest part, I should have lied and said we were moving to Europe or something.

PoorInCT t1_j90j74z wrote on February 18, 2023 at 8:13 AM

Buy your own modem and look at the logs to see if its a cable issue or your router or everyone in your neighborhood starting to stream.

Confront them with the logs. I got them to replace a drop instead of them telling me to redo my interior wiring.