That's unfortunate and I'm sorry you had that experience.

The tech we had install ours last summer was amazing. He made suggestions that would require him to work more, but would hide the wires and be a better placement for aesthetics. Really just paid a lot of attention to the details.

He also gave us a hub for plugged in LAN for free, and said Frontier usually charges extra for that equipment but he had a few spares in his truck.

In fact, I don't think I've ever had such a wonderful service person from a utility company like that.

Also, our internet has been fantastic - zero issues.