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No-Communication9979 t1_j5oqdn4 wrote

I had frontier for two days before I had what was going to be a two day outage. Mind you I never experienced one with Comcast that wasn’t related to a power outage so this hit my family hard. No TV or internet for two days?! Frontier said they couldn’t have someone come out earlier so my wife and I resigned with Comcast for their fastest internet package and haven’t looked back.

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RandyPhylum OP t1_j5oqlng wrote

Was that outage on the DSL side or fiber?

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No-Communication9979 t1_j5oqplt wrote

Fiber. It was two days after the initial install

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RandyPhylum OP t1_j5or5sj wrote

How long ago was this?

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No-Communication9979 t1_j5or893 wrote

About 8 months ago.

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RandyPhylum OP t1_j5ordf3 wrote

This is my biggest concern with them. I don't recall a single outage with Comcast in 7 years.

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No-Communication9979 t1_j5pmtgv wrote

Don’t get me wrong. The speed of their fiber service was exceptional but the outage tainted any good feeling I had. I told the service tech on the phone that there was a frontier car down the street (true) and if they could just swing by and change out the non working fiber connection. They said they were on a schedule and couldn’t interfere with prior service calls, which I respected. The fact that they wanted me to wait two days with no internet or tv (YouTube TV) was insane.

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