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apothecarynow t1_iy5hm8m wrote

Reply to comment by woltsoc in Switching to Constellation: beware rates have changed! by asspirate420

Did you have the 13cent rate earlier?

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woltsoc t1_iy5ikvw wrote

Yes got the contract for 13.1 so will look into that but want to avoid the full rate hike first.

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mdfromct t1_iy5o7sa wrote

Did you enroll at the higher rate? I hope not. Constellation is going to resubmit all of our rejected switch requests at the original rate. We’ll be notified when they go through. Hopefully all will be done by the end of the week.

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woltsoc t1_iy5qrr1 wrote

Unfortunately yes. The rep said they would not honor the contract since “it wasn’t their fault it was blocked.” Difference to me is ~20/mo and this is the type of issue that either gets resolved later or via regulator. Will pursue PURA tomorrow to ensure that I get either rate (preferably the lower one).

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mdfromct t1_iy5s3mr wrote

Pura was adamant. They will not let constellation get away with this, so contacting them is imperative. To get the lower rate, ask that they put code ESAVES5 on your account.

I’m wondering if you should call the person I spoke with that said the switch requests are going to be resubmitted at the lower rate? I don’t know if they’ll resubmit it if you signed up at the higher rate after? But you could call her and ask her to cancel your higher rate and submit the request again at the lower one. I’m going to send you her phone number by DM.

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apothecarynow t1_iy5u2wk wrote

You here back from PURA? I know people contacted them today and that they were going to investigate.

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mdfromct t1_iy5uo3v wrote

I spoke with them. You can send an email with your rate confirmation email forwarded or attached and they’ll make sure you get the rate. pura.information@ct.gov

Edit: correction Edit: corrected web address 2X

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mdfromct t1_iy5sj8w wrote

I spoke with her an hour ago so she may still be there

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