Not blaming the franchisees, but it is utterly unconscionable that any restaurant has a mobile order app with no simple way to go to your recent order and press a button for "I did not get what I ordered" to have things fixed. ALL the major chain apps have this issue where if you don't get what you ordered, the local shop can't do anything and the app can't do anything, you have to go to their website and use their generic contact form and wait for someone to contact you and typically it involves them giving you a coupon or telling the manager to comp you something - never "We just cancel the charge and refund your money"