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Woodpecker_Guilty t1_j5h6ffm wrote

A carpets life is 5 years so I'd make sure that if they are charging you, they are pro-rating it but it doesn't seem they are. I'd ask for damage photos and then dispute it.

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nartarevs OP t1_j5h9jqc wrote

They did send us damage photos, nothing is evident in them at all (though they sent it in shitty lighting to make it look bad).

I have photos from the day we moved in (timestamped) and the day we turned in our keys (also timestamped), as well as a paper email trail of our contesting/grievance against the charges.

Your comment has given me the idea to confirm if this the full replacement charge or a prorated fee. Thanks!

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