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CheeCheePuff t1_j200tif wrote

While this doesn’t totally answer your question: I usually take mine to the VW dealership in Catonsville (Heritage). It’s just over the border from Howard County and just a 15 minute drive from Columbia. I once took it to Ourisman in Laurel but didn’t have as good of an experience.. felt like they saw my obvious lack of car knowledge and tried to upsell me, plus my car drove a little weirdly afterwards.

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BakeBeginning7863 OP t1_j2055ve wrote

I avoid ourisman at all costs. Same exact issues as you. So there is a noticeable difference in quality between the two dealerships? They say to avoid dealerships as they usually make you pay more

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inline4addict t1_j21dr2n wrote

I don’t have experience with Heritage service, but I can at least say their VW and Subaru sales team is excellent. They didn’t charge a markup on a Ascent and even worked on the numbers with my family.

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