Patagonia stands behind the product and their warranty. I was stating that individual employees don’t always appreciate when a customer walks in with a decade or older pair of underwear with holes and says their unsatisfied because it lost its elasticity or some other dumb reason when they really just want a new pair of underwear for free.

But you as a consumer can do whatever works for you.

Most companies use the term “Lifetime Warranty” as lifetime of the product, not lifetime of the purchaser. People read that and automatically think, “this pair of socks must last until my deathbed!”

It’s marketing, but the good companies (Patagonia, Darn Tough, etc…) will stand by their products and repair or replace because they understand the relationship with their customers is important.