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Level_Dragonfly_9632 t1_j558l70 wrote

Reply to comment by Local-Finance8389 in Need suggestions on quality women's underwear by Ninja_Pollito

The warranty will apply to underwear but it’s frowned upon by the staff. And honestly, if you try and return a pair of underwear after 10yrs of use because of a hole or lack of elasticity, then maybe your expectations are too high or you’re taking advantage of the warranty in place.

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BackHarlowRoad t1_j5xng3c wrote

Idk... I gotta say, they should exclude a product from the warranty if they don't want to stand behind it or desk with people wanting replacements

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Level_Dragonfly_9632 t1_j5y5drk wrote

Patagonia stands behind the product and their warranty. I was stating that individual employees don’t always appreciate when a customer walks in with a decade or older pair of underwear with holes and says their unsatisfied because it lost its elasticity or some other dumb reason when they really just want a new pair of underwear for free.

But you as a consumer can do whatever works for you.

Most companies use the term “Lifetime Warranty” as lifetime of the product, not lifetime of the purchaser. People read that and automatically think, “this pair of socks must last until my deathbed!”

It’s marketing, but the good companies (Patagonia, Darn Tough, etc…) will stand by their products and repair or replace because they understand the relationship with their customers is important.

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