Their first mistake was buying Samsung. Least reliable appliance brand across the board in my experience, never known one in my circle of family and friends that were ever problem free. Don't know why people keep buying them.

I specifically sought out a front load model that was recommended by most appliance repair technicians I could talk to or hear from. Most said the model I have is good and they hardly ever have to service it, and when they do it's only minor issues. So we'll see how it goes, but the same method worked great for our last major appliances purchase.