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IronicDeadPan t1_ixb5ni6 wrote

Breville does not sell individual components for repairing the ovens, so I'm not a big fan anymore.

I literally needed just the door retainer spring for the smart oven air, was told by customer service "nope, not available."

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Adriennesegur t1_ixc6hg9 wrote

That’s when you buy another, get the part you need( as long as it’s not something major) and then return it for faulty manufacturing.

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Gnie99 t1_ixccz8u wrote

Same! The spring is a known issue. I put small magnets inside the door frame in lieu of a new spring.

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CanterburyTerrier t1_ixd3xh2 wrote

Same issue here. How did you adhere the magnets to the metal. I was thinking of doing this.

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Gnie99 t1_ixd8taq wrote

Double sided magnet. They are very small; like the size of a dress shirt button

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divariv t1_ixcpoop wrote

This. There are multiple known issues for the door hinge mechanisms all over the internet. For mine, the door stopped closing all the way because the tiny guide for the rail is a cheap piece of plastic that slowly wears. Found others on the internet that made a replacement part from home depot pieces for $2 but breville won't sell you one. The best they would offer was to send it in for half the cost of a new one, or (after being very persistent) 25 or 50% off (can't remember) on a new one.

I ended up painstakingly taking it apart and repairing the existing guide myself.

I used to be a huge promoter of these products but it made me sour enough that I don't really suggest them anymore.

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LS6 t1_ixcjlxu wrote

The door on the smart ovens is such an Achilles' heel. Ours crapped out after barely a year. They replaced it under warranty, which was nice I guess, but unless they made major changes to the mechanism I feel like it'll end up going again right after the warranty is up.

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mt379 t1_ixct7at wrote

What toaster oven brands do?

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IronicDeadPan t1_ixczp5n wrote

Brands in general, some will send you a replacement part no questions asked. Example, I have Kershaw knives with a safety (screw, washer, and plastic stopper). It costs Kershaw more in postage than the parts combined, but they'll send a new kit when the plastic stopper eventually breaks.

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SilverDem0n t1_ixf8vhy wrote

>so I'm not a big fan anymore.

No sympathy for the Breville?

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