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Visible_Ad_9625 t1_iwhfbf7 wrote

Reply to comment by Lk7886 in Which winter outerwear brands have the best warranty policies? by [deleted]

We called first to ask if they’d replace the waistbands (he was totally willing to wear them with a new waistband), they said to send them in and they’d see, then they credited them. The warranty extends to all their products, so who cares if I bought it from them or goodwill? Someone paid full price for them in the beginning and they chose to donate them instead of warranty it themselves. The fleece we were sending to their recycling program, not the warranty program as I said in my initial post, and they still sent us credit. The jacket was paid for brand new, I only wanted the snow skirt replaced that did get torn due to bad stitching because I would have continued to wear it, and they replaced the jacket instead. I’m not going to say no to them replacing stuff/giving credit when they are the ones offering. Between my husband and kids, we’ve spend many thousand dollars on brand new gear from Patagonia in addition to used gear, so yes, I will accept whatever replacement choice they offer.

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Lk7886 t1_iwhg7es wrote

Read the room, I’m not the only one who feels this way. There is a big difference between a product failing from normal use in a normal time period then doing a warranty claim …….and abusing a generous warranty program. It’s not hard to figure out what column you’d fall under.

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Visible_Ad_9625 t1_iwhlyii wrote

Their warranty specifically says they will repair things for wear and tear at a reasonable change. Everything I’ve sent in has been under that aside from the fleece, which was again sent in to their recycling program. We bought the sweater as a size L, it fit like an xsmall and the texture was awful so we knew no one else would want to wear it. I didn’t expect anything for that. They are the ones that chose to replace things. Why would I say no to that? I’ve sent in many other items for repair that have been repaired that I’m still using. These were just examples of why I’m happy spending, again, THOUSANDS of dollars on Patagonia. I’m not abusing anything.

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