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Houndstooth_Witch t1_iqz6snt wrote

While they say that only original workmanship is covered, I’ve found them to be super generous in repairing/replacing damage caused by normal wear and tear or accidents

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OneBag2825 t1_ir7u4oe wrote

Yes, this exactly. I have an 18" leather and cordura fanny pack with front zipped pocket that I used as a shoulder bag for about 12 kilos of tools. Jansport repaired it 4 times over 25 years for broken zippers and general tears on the shoulder strap and pack. I sent it in, told them how I was using it, and every time got it back with a nice note. Finally my shoulders needed a break, so it's retired. Favoritest pack after my 1972 Frostline frame alpine pack. That full size backpack is still the Bomb!

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